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The BCS team have acquired a number of skills during its many years experience in the computing industry and we will utilise these to fulfil your needs as they arise; listed below are the some areas of in depth 'know how' we can put to use for your specific requirements.
Our staff have over 50 man-years experience supporting the Pick systems. This has ranged from the fragile to the most advanced Pick implementations. It has been provided to users, programmers & system managers from a broad variety of businesses.
Our skill sets have been gained from practical 'done it' experience and includes cross compilations, de-compilations, debugging, disaster support, machine building and conversions.
A sophisticated call-management system (created in-house) is used by our technical support staff. This is designed to concentrate our efforts on the problem in hand and not on tracking where we are with the case.
We have developed many utility-ware products for Pick and have an extensive library from the simple but effective to the most intricate.
Aware of the difficulties faced by inexperienced users we are sympathetic to their needs. We can pinpoint problems and guide our callers through their specific situation using our extensive technical knowledge, collected tips and experiences.
In short we can provide total support from the bottom to the top of any Pick system.